Marketing Leader’s Guide to Customer Conversational Analytics
Being data-led and customer-centric is no longer an option if a brand wants to remain competitive. Learn how marketing leaders can leverage speech analytics technology to understand key customer and market trends.
AVANTIVE SOLUTIONS OPTIMIZES BPO SALES PROCESSES WITH VOICEBASE
HOW CAN YOU INCREASE BPO CALL CENTER REVENUE AND EFFICIENCY?
Avantive Solutions faced a difficult challenge: improving agent sales performance and outcomes.
They had ambitious goals – and they reached them. How? They leveraged some of the most powerful AI speech technology on the market and scanned and analyzed 100% of their customer interactions to strategically approach sales optimization. What they discovered allowed them to surpass their goals, and increase sales conversions by over 100%. Learn how they did it in this case study.
Insurance Call Center Voice Analytics Case Study
PCI Compliance and other regulations govern call centers of today – learn about the many considerations for security to keep in mind.
Executive Guide To Call Center PCI Compliance
PCI Compliance and other regulations govern call centers of today – learn about the many considerations for security to keep in mind.
PCI Compliance Infographic
Discover what strategic enterprises are doing to stay competitive using speech analytics.