How to Enable Twilio Dual Channel Recording for Speech Analytics
Dual channels or Stereo recording means VoiceBase can separate the caller from the agent for transcription, keyword spotting and other speech analytics features.
VoiceBase at Enterprise Connect 2017
Coverage of the VoiceBase booth at the 2017 Enterprise Connect conference in Orlando, FL speaking about the rise of speech analytics within the enterprise with our partners at Shortel, Yellowfin, Vonage and Amazon Connect.
VoiceBase & Zapier: Integration
Watch how to send recordings from Twilio to VoiceBase for transcription, then push those transcripts to Google Drive once they are complete.
Custom Vocabulary for Speech-to-Text
With VoiceBase’s Ad-hoc Custom Vocabulary users can add words and lists of words to their speech engine on the fly to improve their speech-to-text results!
Stereo Speaker ID for Better Speech-to-Text Accuracy
Learn the benefits of stereo recording compared to mono recording in this quick 3 min video.
Predictive Analytics For Detecting Complex Events in Sales & Service Calls
Discover the possibilities of predictive models on contact center calls to detect complex events and predict future customer behavior.