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How to Quickly Set Up Speech Analytics in Your Contact Center

How to Quickly Set Up Speech Analytics in Your Contact Center

by Emily Nave | Jul 19, 2016 | Call Center, Educational, Featured Home Stories, How-To

Speech analytics is a method of analyzing recorded conversations to extract and parse out data from your business communications to gain additional insights.

Automate Call Center Agent Scoring With Voice Analytics Automation

Automate Call Center Agent Scoring With Voice Analytics Automation

by Emily Nave | Apr 27, 2016 | Call Center, Featured Home Stories

As much as they would like to, call centers cannot afford to manually score 100% of their recorded calls by human monitoring.

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