At Twilio’s last SIGNAL conference, this past May, they introduced their dual channel recording feature which means a whole lot in the world of speech analytics.
Speech analytics is a method of analyzing recorded conversations to extract and parse out data from your business communications to gain additional insights.
Speech technology is a game of ‘what is most likely to have been said here’ and the winner is the speech engine that can predict the results most accurately.
What does a Twilio integration with VoiceBase look like?
With the combination of highly accurate speech to text, intelligent keyword/topic extraction, and predictive insights training models, automatic event detection in spoken content is not only possible, but works really well.