No matter your specific vertical, maintaining an intimate understanding of every voice interaction between customers and agents is integral for call centers to maximize revenue, retention rates, and customer security.
Human Transcription or Transcription API? How Switching to Automatic Call Scoring and Analytics Can Save You Valuable Resources
One of the ways that automation technology is improving the way that we do business is through Automatic Speech Recognition, or ASR.
It is important for customers to know that their data is being protected, because many businesses are susceptible to data breaches, at their customer’s expense. Doing business should be based on trust (between businesses and customers) and PCI compliance improves the level of security.
Businesses are no longer just physical places, but virtual ones that can be accessed, and breached, anywhere at any time from multiple devices.
We are excited to announce that VoiceBase has been named a 2017 Stratus Award Winner for Cloud Computing.
Thanks to advances in technology such as deep learning, we find ourselves on the heels of an automated revolution: seemingly everything in our lives is becoming more automatic.