No matter your specific vertical, maintaining an intimate understanding of every voice interaction between customers and agents is integral for call centers to maximize revenue, retention rates, and customer security.
Human Transcription or Transcription API? How Switching to Automatic Call Scoring and Analytics Can Save You Valuable Resources
One of the ways that automation technology is improving the way that we do business is through Automatic Speech Recognition, or ASR.
We are excited to announce that VoiceBase has been named a 2017 Stratus Award Winner for Cloud Computing.
Thanks to advances in technology such as deep learning, we find ourselves on the heels of an automated revolution: seemingly everything in our lives is becoming more automatic.
Machines are getting smarter. That’s because they incorporate deep learning, or the training of artificial intelligence to understand and teach itself based on human input.
“Enterprise Connect 2017 was one of the better shows I’ve been to in years…” This was a sentiment we heard over and over, among attendees, exhibitors and analysts at the show this year.