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How to Get Formatted Text & Turns Transcripts

How to Get Formatted Text & Turns Transcripts

by Amelia Ortiz | Aug 1, 2020 | API, Call Center, How-To, News, Product

At the core of any good voice analytics solution is a solid speech-to-text transcription. If your voice data isn’t being transcribed how you need it, what’s the point? There’s a myriad of factors to consider when dealing with Automatic Speech...
Compliance Monitoring: Harnessing the power of speech analytics

Compliance Monitoring: Harnessing the power of speech analytics

by Natalie Chilton | Jun 10, 2019 | API

No matter your specific vertical, maintaining an intimate understanding of every voice interaction between customers and agents is integral for call centers to maximize revenue, retention rates, and customer security.

Human Transcription or Transcription API? How Switching to Automatic Call Scoring and Analytics Can Save You Valuable Resources

Human Transcription or Transcription API? How Switching to Automatic Call Scoring and Analytics Can Save You Valuable Resources

by Natalie Chilton | Oct 24, 2017 | API

One of the ways that automation technology is improving the way that we do business is through Automatic Speech Recognition, or ASR.

VoiceBase Named a 2017 Stratus Award Winner For Cloud Computing

VoiceBase Named a 2017 Stratus Award Winner For Cloud Computing

by Natalie Chilton | Aug 17, 2017 | API, News

We are excited to announce that VoiceBase has been named a 2017 Stratus Award Winner for Cloud Computing.

It All Starts with an Accurate Automatic Transcription

It All Starts with an Accurate Automatic Transcription

by Natalie Chilton | Jun 5, 2017 | API, Call Center

Thanks to advances in technology such as deep learning, we find ourselves on the heels of an automated revolution: seemingly everything in our lives is becoming more automatic.

Leveraging Voice: How Deep Learning Recognition is Influencing Data Analyzation for Businesses

Leveraging Voice: How Deep Learning Recognition is Influencing Data Analyzation for Businesses

by Matt Aquino | May 10, 2017 | API

Machines are getting smarter. That’s because they incorporate deep learning, or the training of artificial intelligence to understand and teach itself based on human input.

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  • Products
    • Enterprise Accelerator
    • VoiceBase Online
    • Developer API
  • Solutions
    • By Application
      • Customer Experience
      • Customer Analytics
      • Transcription
      • Predictive Analytics
      • Customer Engagement
      • Text Analytics
      • Workforce Engagement
    • By Industry
      • Insurance
      • Telecommunications
      • Healthcare
      • Financial Services
      • Retail
      • Travel & Hospitality
  • Use Cases
    • Customer Experience
    • Market Intelligence
    • Sales Optimization
    • PCI & Compliance
    • Call Center Analytics
  • About
    • Company
    • News & Press
    • Careers
    • Privacy Policy
  • Resources
    • Blog
    • Whitepapers
    • Integrations
    • API Documentation
    • Support
    • Login