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The New Era of Enterprise Connect: Top 5 Trends Changing The Show

The New Era of Enterprise Connect: Top 5 Trends Changing The Show

by Emily Nave | Apr 6, 2017 | API, Events, Top Tips

“Enterprise Connect 2017 was one of the better shows I’ve been to in years…” This was a sentiment we heard over and over, among attendees, exhibitors and analysts at the show this year.

Speech Analytics for the Cloud: Catch Us At Enterprise Connect!

Speech Analytics for the Cloud: Catch Us At Enterprise Connect!

by Emily Nave | Mar 9, 2017 | API, Events

Stay on top of industry trends in the next generation of enterprise communications and collaboration systems and services at Enterprise Connect 2017.

How to Enable Twilio Dual Channel Recording For Better Speech Analytics

How to Enable Twilio Dual Channel Recording For Better Speech Analytics

by Byron Mathias-Fuqua | Nov 18, 2016 | API, How-To, Partners

At Twilio’s last SIGNAL conference, this past May, they introduced their dual channel recording feature which means a whole lot in the world of speech analytics.

Codecs, Compression and Consistency: How To Get the Best Accuracy From Your Recordings

Codecs, Compression and Consistency: How To Get the Best Accuracy From Your Recordings

by Emily Nave | Nov 14, 2016 | API

It’s important to know that your transcript quality can differ based on a handful of variables, particularly with compression. If you’re looking to surface insights from recorded content with speech analytics, you definitely want to analyze if your current recording formats and/or parameters are a good fit.

5 Reasons To Combine Data Visualization and Speech Analytics

5 Reasons To Combine Data Visualization and Speech Analytics

by Emily Nave | Oct 28, 2016 | API, Big Data

In the era of big data, and now big voice, successful enterprises are taking advantage of data visualization with open BI tools like Yellowfin or Tableau.

What We Learned, Launched and Loved at Dreamforce ’16

What We Learned, Launched and Loved at Dreamforce ’16

by Emily Nave | Oct 13, 2016 | API, Events

As conferences go, Salesforce’s Dreamforce is kind of the end-all, be-all. A mixture of sunshine, rock bands, brightly colored signs, Buddhist monks, tech-celebrities and a bit of cloud computing; it’s quite a site.

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  • Products
    • Enterprise Accelerator
    • VoiceBase Online
    • Developer API
  • Solutions
    • By Application
      • Customer Experience
      • Customer Analytics
      • Transcription
      • Predictive Analytics
      • Customer Engagement
      • Text Analytics
      • Workforce Engagement
    • By Industry
      • Insurance
      • Telecommunications
      • Healthcare
      • Financial Services
      • Retail
      • Travel & Hospitality
  • Use Cases
    • Customer Experience
    • Market Intelligence
    • Sales Optimization
    • PCI & Compliance
    • Call Center Analytics
  • About
    • Company
    • News & Press
    • Careers
    • Privacy Policy
  • Resources
    • Blog
    • Whitepapers
    • Integrations
    • API Documentation
    • Support
    • Login