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Where Data Meets Community: Highlights From Tableau Conference 2019

Where Data Meets Community: Highlights From Tableau Conference 2019

by Alissa Pagels-Minor | Nov 25, 2019 | Big Data, Events, Partners

The VoiceBase team joined over 20,000 other data-minded people at one of the most engaging and empowering analytics events of the year – Tableau Conference! Attendees descend upon Vegas to sharpen their data analytics skills, connect with other industry pros, and get inspired by the community.

VoiceBase Releases New Omni-Channel Functionality

VoiceBase Releases New Omni-Channel Functionality

by Emily Nave | Nov 12, 2019 | Contact Center, Featured, News, Partners, Product

VoiceBase Expands Beyond Voice, Offering Text Analytics, Introduces VoiceBase Online and Enterprise Accelerator. This release provided organizations omni-channel views of their customers and unparalleled flexibility and speed in deployments.

Data Viz For a Cause @ #Data19

Data Viz For a Cause @ #Data19

by Jeff Huckaby | Nov 7, 2019 | Events, News, Partners

VoiceBase and is excited to join the #DataFam community and to share the potential of speech analytics.

5 Benefits of Using a Business Intelligence Tool: Turn your Voice Data into Opportunities

5 Benefits of Using a Business Intelligence Tool: Turn your Voice Data into Opportunities

by Alissa Pagels-Minor | Aug 14, 2019 | Big Data, Partners

Why use a BI tool? Because big data is everywhere. Whether they realize it or not, every department including, sales, marketing and customer support is collecting data on a daily basis.

How to Spot Bad CX in Your Contact Center

How to Spot Bad CX in Your Contact Center

by Alissa Pagels-Minor | Aug 1, 2019 | Contact Center, Partners

Speech Analytics tools can be used to evaluate all of the calls going in and out of a call center for important customer experience (CX) insights.

VoiceBase at Enterprise Connect 2019: Announced Strategic Partnership with Tableau!

VoiceBase at Enterprise Connect 2019: Announced Strategic Partnership with Tableau!

by Natalie Chilton | Mar 29, 2019 | Events, News, Partners, Webinars

Last week the VoiceBase team traveled from San Francisco, CA to Orlando, FL for one of the largest collaboration conferences in the U.S., Enterprise Connect!

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  • Products
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    • VoiceBase Online
    • Developer API
  • Solutions
  • Use Cases
    • Customer Experience
    • Marketing
    • Sales Optimization
    • PCI & Compliance
    • Call Center Analytics
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