If you have heard about Amazon Connect’s new cloud-based contact center and are ready to dive in, one of the best ways to deliver effective business value is with rich speech analytics. To get started, you can check out VoiceBase’s Solution Space page which was recently launched for Amazon Connect integrations.
Because of this huge market opportunity, companies you may not expect are entering the market. The latest big entrant is Amazon Web Services. When they could not find a suitable contact center for their own internal requirements, they decided to build one themselves.
A pioneer in the call recording industry, OrecX has recently announced a full integration between their product Oreka TR (voice recording software), and VoiceBase.
At Twilio’s yearly SIGNAL conference this week, VoiceBase has announced a 3rd Add-On for the Twilio Marketplace; VoiceBase Transcription w Custom Vocab.
At Twilio’s last SIGNAL conference, this past May, they introduced their dual channel recording feature which means a whole lot in the world of speech analytics.
Twilio’s Signal conference (formerly known as TwilioCon) is one of the most highly anticipated weeks of the year for the Unified Communications industry.