Agents are more frequently working from home, which brings new challenges and considerations for organizations to optimize performance and maximize ROI even with a distributed workforce.
By leveraging this powerful technology, brands can access a wealth of value, optimize their customer experience, and in turn increase profits through more effective customer retention.
Voice analytics software is not created equal. Let VoiceBase guide you through your digital transformation.
As access to sensitive consumer information proliferates, so does the number of attempts to compromise this data.
VoiceBase Expands Beyond Voice, Offering Text Analytics, Introduces VoiceBase Online and Enterprise Accelerator. This release provided organizations omni-channel views of their customers and unparalleled flexibility and speed in deployments.
Tracking your digital ads are difficult if you have no way to tell which ads drove calls and resulted in sales.