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What Is Voice of the Customer?
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Call Scoring for Enterprise Contact Centers
by VoiceBase Inc.
VoiceBase is defining the future of deep learning and communications by providing unparalleled access to spoken information for businesses to make better decisions. With flexible APIs, plug-and-play dashboards, and pre-built dashboards, developers and enterprises build scalable solutions with VoiceBase by embedding speech-to-text, conversational analytics, and predictive analytics capabilities into any big voice application. VoiceBase’s customers and partners include Tableau, Amazon Web Services, The Home Depot, Twilio, Vonage/Nexmo and Nasdaq.
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Predictive Analytics for Strategic Insights
Predictive analytics is an advanced form of data mining that leverages machine learning to identify patterns in voice recordings, intuit a speaker’s intent, and predict a future outcome — be it a sale, account cancellation, or one of many customized “X” signals your clients might request.
What Is Wrap-Up Time? 7 Ways to Reduce It
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