Want to learn more about how VoiceBase can help you install speech analytics for your enterprise to easily visually analyze your contact center metrics? Talk to a speech analytics expert today.
VoiceBase is defining the future of deep learning and communications by providing unparalleled access to spoken information for businesses to make better decisions. With flexible APIs, plug-and-play dashboards, and pre-built dashboards, developers and enterprises build scalable solutions with VoiceBase by embedding speech-to-text, conversational analytics, and predictive analytics capabilities into any big voice application. VoiceBase’s customers and partners include Tableau, Amazon Web Services, The Home Depot, Twilio, Vonage/Nexmo and Nasdaq.
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Enterprise organizations are beginning to understand the tangible value that contact center operations bring into the fold. And a majority of that value is found buried deep inside the hundreds of thousands of calls that go in and out of the call center on a daily basis. However, manually sorting through countless customer conversations for information is a costly and time consuming undertaking.
NLP gives computers the ability to derive meaning from large amounts of unstructured data like text and recorded speech.
By processing text and conversational data, health providers can classify, extract, and summarize large amounts of data for business and operational insights.