How to Enable Twilio Dual Channel Recording For Better Speech Analytics
At Twilio’s last SIGNAL conference, this past May, they introduced their dual channel recording feature which means a whole lot in the world of speech analytics.
How to Best Monitor Agent Script Adherence with Custom Vocab & Keyword Spotting
Many call centers and call center monitoring software need a way to search through recordings to monitor agent script adherence. This allows work force managers to coach staff and business owners to monitor for any customer service issues.