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How Entity Extraction Fuels Powerful Analytics

How Entity Extraction Fuels Powerful Analytics

by Amelia Ortiz | Feb 10, 2021 | Big Data, News, Product

With NLP, NER trains AI models to automate their understanding in the same way — in other words, it helps them think more like us.ย 

How Entity Extraction Fuels Powerful Analytics

How to Get Formatted Text & Turns Transcripts

by Amelia Ortiz | Aug 1, 2020 | API, Call Center, How-To, News, Product

At the core of any good voice analytics solution is a solid speech-to-text transcription. If your voice data isn’t being transcribed how you need it, what’s the point? There’s a myriad of factors to consider when dealing with Automatic Speech...
Where Data Meets Community: Highlights From Tableau Conference 2019

Where Data Meets Community: Highlights From Tableau Conference 2019

by Alissa Pagels-Minor | Nov 25, 2019 | Big Data, Events, Partners

The VoiceBase team joined over 20,000 other data-minded people at one of the most engaging and empowering analytics events of the year – Tableau Conference! Attendees descend upon Vegas to sharpen their data analytics skills, connect with other industry pros, and get inspired by the community.

VoiceBase Releases New Omni-Channel Functionality

VoiceBase Releases New Omni-Channel Functionality

by Emily Nave | Nov 12, 2019 | Contact Center, Featured, News, Partners, Product

VoiceBase Expands Beyond Voice, Offering Text Analytics, Introduces VoiceBase Online and Enterprise Accelerator. This release provided organizations omni-channel views of their customers and unparalleled flexibility and speed in deployments.

Data Viz For a Cause @ #Data19

Data Viz For a Cause @ #Data19

by Jeff Huckaby | Nov 7, 2019 | Events, News, Partners

VoiceBase and is excited to join the #DataFam community and to share the potential of speech analytics.

5 Benefits of Using a Business Intelligence Tool: Turn your Voice Data into Opportunities

5 Benefits of Using a Business Intelligence Tool: Turn your Voice Data into Opportunities

by Alissa Pagels-Minor | Aug 14, 2019 | Big Data, Partners

Why use a BI tool? Because big data is everywhere. Whether they realize it or not, every department including, sales, marketing and customer support is collecting data on a daily basis.

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  • Products
    • Enterprise Accelerator
    • VoiceBase Online
    • Developer API
  • Solutions
    • By Application
      • Customer Experience
      • Customer Analytics
      • Transcription
      • Predictive Analytics
      • Customer Engagement
      • Text Analytics
      • Workforce Engagement
    • By Industry
      • Insurance
      • Telecommunications
      • Healthcare
      • Financial Services
      • Retail
      • Travel & Hospitality
  • Use Cases
    • Customer Experience
    • Market Intelligence
    • Sales Optimization
    • PCI & Compliance
    • Call Center Analytics
  • About
    • Company
    • News & Press
    • Careers
    • Privacy Policy
  • Resources
    • Blog
    • Whitepapers
    • Integrations
    • API Documentation
    • Support
    • Login