Voice Analytics for Digital Transformation, a Case Study
Voice analytics software is not created equal. Let VoiceBase guide you through your digital transformation.
Where Data Meets Community: Highlights From Tableau Conference 2019
The VoiceBase team joined over 20,000 other data-minded people at one of the most engaging and empowering analytics events of the year – Tableau Conference! Attendees descend upon Vegas to sharpen their data analytics skills, connect with other industry pros, and get inspired by the community.
VoiceBase Releases New Omni-Channel Functionality
VoiceBase Expands Beyond Voice, Offering Text Analytics, Introduces VoiceBase Online and Enterprise Accelerator. This release provided organizations omni-channel views of their customers and unparalleled flexibility and speed in deployments.
Data Viz For a Cause @ #Data19
VoiceBase and is excited to join the #DataFam community and to share the potential of speech analytics.
5 Benefits of Using a Business Intelligence Tool: Turn your Voice Data into Opportunities
Why use a BI tool? Because big data is everywhere. Whether they realize it or not, every department including, sales, marketing and customer support is collecting data on a daily basis.
How to Spot Bad CX in Your Contact Center
Speech Analytics tools can be used to evaluate all of the calls going in and out of a call center for important customer experience (CX) insights.