Voice Analytics Blog
VoiceBase Announces New Predictive Analytics Product: Insights
Insight utilizes predictive analytics to match all future calls to certain call classifiers, which can be unique for every customer.
VoiceBase Raises $10 Million of New Funding Headed into 2016
This investment brings our total funding in the company to $20 million and further validates our Big Voice vision and market execution.
Join Us at Twilio’s Signal Conference on May 19th & 20th
Don’t miss out on a chance to meet VoiceBase at this year’s Signal conference!
Enterprise Connect 2015: A Week Full of Twilio & TATA
Enterprise Connect is one of the key conferences focused on communications transforming businesses every year.
Ytel Selects VoiceBase to Enhance Its Cloud Contact Center Solution with Advanced Speech Analytics
On demand keyword spotting and auto-call scoring enable businesses of every size to detect trends and monitor agents
VoiceBase Will Be Doing “Big Voice” Things at LeadsCon Las Vegas!
LeadsCon Las Vegas is the most important event for Lead Gen and Performance Marketing—anywhere.
3 Ways Speech Analytics Will Change the Call Center Industry
This data will lead to more informed decisions and improvements in various areas, some of the biggest effects will be seen in the following disciplines.
Maximizing Call Center Performance
What does it really mean when “this call may be recorded for quality assurance?” Most often, it means that call isn’t improving much.