Voice Analytics Blog
Enterprise Connect is one of the key conferences focused on communications transforming businesses every year.
On demand keyword spotting and auto-call scoring enable businesses of every size to detect trends and monitor agents
LeadsCon Las Vegas is the most important event for Lead Gen and Performance Marketing—anywhere.
This data will lead to more informed decisions and improvements in various areas, some of the biggest effects will be seen in the following disciplines.
What does it really mean when “this call may be recorded for quality assurance?” Most often, it means that call isn’t improving much.