Voice Analytics Blog
Converting spoken information into text, data or actionable insights is not an easy task. Speech technology is a game of ‘what is most likely to have been said here’ and the winner is the speech engine that returns the most accurate results.
Call Center Week is one of the world’s largest Contact Center Conferences and Expos and therefore, is a hub of information on the latest technology to detect, analyze and improve the customer experience.
Twilio’s Signal conference (formerly known as TwilioCon) is one of the most highly anticipated weeks of the year for the Unified Communications industry.
What does a Twilio integration with VoiceBase look like?
As much as they would like to, call centers cannot afford to manually score 100% of their recorded calls by human monitoring.
With the combination of highly accurate speech to text, intelligent keyword/topic extraction, and predictive insights training models, automatic event detection in spoken content is not only possible, but works really well.
With so many opportunities coming out of automated call scoring, we’ve outlined the top 3 benefits for customers to get started and begin reaping the rewards.
We’re excited to share that The Silicon Review has named VoiceBase as one of the 20 Fastest Growing Big Data Companies of 2016!
Speaking of thinking “outside the box,” VoiceBase is excited to be exhibiting our cloud scale APIs for machine transcription, speech analytics, and predictive analytics.
So what are you really missing from your Call Center Scorecard? Automation.