What if you could predict when a customer was likely to churn before they cancel service?
Big Voice Blog
Quick bites of all things speech and text analytics for your enterprise
If your company has a contact center, it’s likely that standard KPIs like agent performance and call times are metrics being tracked.
If you have heard about Amazon Connect’s new cloud-based contact center and are ready to dive in, one of the best ways to deliver effective business value is with rich speech analytics. To get started, you can check out VoiceBase’s Solution Space page which was recently launched for Amazon Connect integrations.