7 Top Contact Center trends & Predictions for 2021The contact center industry has faced more disruption over the past few months than it has for decades. This has driven businesses to rewrite their call center workbooks and adopt new models that will ensure their...
Voice Analytics Blog
Cloud Contact Center Building Blocks
How to Avoid the Pitfalls of Premise-Based Solutions
Accelerate Time-to-Value With Predictive Analytics
What if you could predict when a customer was likely to churn before they cancel service?
Preparing Your Contact Center for the Holidays
When it comes to purchases, voice is still king, with over half of consumers preferring to call a brand when issues arise or when making high value purchases. To help your call center be successful this season, we have some tips to keep your head above water.
Missing Insights? Voice Data Health and the Contact Center
If your company has a contact center, it’s likely that standard KPIs like agent performance and call times are metrics being tracked.
Customer-Ready Solutions by VoiceBase and Amazon Connect
If you have heard about Amazon Connect’s new cloud-based contact center and are ready to dive in, one of the best ways to deliver effective business value is with rich speech analytics. To get started, you can check out VoiceBase’s Solution Space page which was recently launched for Amazon Connect integrations.