7 Top Contact Center trends & Predictions for 2021The contact center industry has faced more disruption over the past few months than it has for decades. This has driven businesses to rewrite their call center workbooks and adopt new models that will ensure their...
Voice Analytics Blog
How to Avoid the Pitfalls of Premise-Based Solutions
What if you could predict when a customer was likely to churn before they cancel service?
When it comes to purchases, voice is still king, with over half of consumers preferring to call a brand when issues arise or when making high value purchases. To help your call center be successful this season, we have some tips to keep your head above water.
If your company has a contact center, it’s likely that standard KPIs like agent performance and call times are metrics being tracked.
If you have heard about Amazon Connect’s new cloud-based contact center and are ready to dive in, one of the best ways to deliver effective business value is with rich speech analytics. To get started, you can check out VoiceBase’s Solution Space page which was recently launched for Amazon Connect integrations.