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Posts tagged with speech analytics
How to Regulate Compliance with Speech Analytics
As access to sensitive consumer information proliferates, so does the number of attempts to compromise this data.
5 Benefits of Using a Business Intelligence Tool: Turn your Voice Data into Opportunities
Why use a BI tool? Because big data is everywhere. Whether they realize it or not, every department including, sales, marketing and customer support is collecting data on a daily basis.
Compliance Monitoring: Harnessing the power of speech analytics
No matter your specific vertical, maintaining an intimate understanding of every voice interaction between customers and agents is integral for call centers to maximize revenue, retention rates, and customer security.
VoiceBase at Enterprise Connect 2019: Announced Strategic Partnership with Tableau!
Last week the VoiceBase team traveled from San Francisco, CA to Orlando, FL for one of the largest collaboration conferences in the U.S., Enterprise Connect!
AI-Powered Speech Analytics for the Data-Driven Enterprise: Visit Us at Enterprise Connect! March 18-20, 2019
This is the leading conference and exhibition focused on enterprise communications and collaborations.
Call Analytics For BI: The Key to Increasing Speed-to-Value
As an analyst, you work every day with raw data, trying to make sense of the figures so that coworkers can turn it into actionable information. But the vast majority of your coworkers and end users are not analysts. They don’t think in terms of metadata, database schemas, or ETL logic. This can cause a huge communication barrier between you as the analyst and the business end users.
Speech Analytics: The Driving Force For Better Business Practices and Customer Experience
The road to success may evolve, but one thing has become constant: customer experience monitoring is no longer an added benefit, it’s necessary for your company’s survival.
Defining the Future of Deep Learning and Communication through Powerful APIs
While the concept of deep learning certainly isn’t a new one, the school of thought has taken tremendous strides in recent years. Much like the human brain—which is unmatched in its ability to recognize patterns (for now)—we are beginning to unlock ways to more efficiently teach machines to memorize sounds, images, text, speech, and other data.
Why PCI Redaction Matters: Creating a Queryable Database of Customer Insight
It doesn’t matter if you’re running a multibillion dollar giant like Equifax or a small mom-and-pop shop—data security breaches can happen to anyone. If you are accepting credit cards as a form of payment or collecting any other type of personal information, you have taken on the burden of protecting that information for your customer.