NEW YORK, Oct. 27, 2021 /PRNewswire/ — LivePerson, Inc. (Nasdaq: LPSN), a global leader in Conversational AI, today announced two major strategic acquisitions: VoiceBase, a leader in real-time speech recognition and conversational analytics; and Tenfold, the world’s most advanced customer engagement platform for integrating communication systems with leading CRM and support services.
Voice Analytics Blog
HOW TO IMPROVE CALL CENTER OPERATIONS WITH AI: A CASE STUDY
Learn how AI-Powered Voice Analytics increases sales conversions, lowers AHT, and improves agent training and operations methodology.
Voice of the Customer Analytics
is the key to improving
brand management, and
Marketing Leader’s Guide to Customer Conversational Analytics
Being data-led and customer-centric is no longer an option if a brand wants to remain competitive. Learn how marketing leaders can leverage speech analytics technology to understand key customer and market trends.
Practical Paralinguistics: Voice Intelligence in the Enterprise
There is so much data embedded in our voice such as pitch, tone, speed, volume, etc, that is more critical to understanding what is being said, than the words themselves.
How to Get Formatted Text & Turns Transcripts
At the core of any good voice analytics solution is a solid speech-to-text transcription. If your voice data isn't being transcribed how you need it, what's the point? There's a myriad of factors to consider when dealing with Automatic Speech Recognition (ASR)...
Revving Up Sales with Speech Analytics: A Proactive Dealer Solutions Testimonial
Jason Beckett of PDS shares how speech-to-text, custom keyword monitoring, and AI-powered analytics improves customer sales rates and overall efficiency of contact centers.
The Modern Speech Analytics Playbook
Discover what strategic enterprises are doing to stay competitive using speech analytics.
Speech Analytics for the Cloud (Live Demo)
Get a high level introduction to VoiceBase’s speech analytics API solution, use cases and a live demo of our on-the-fly custom vocabulary!
AI-Powered Speech Analytics
Learn how different forms of AI are used in the VoiceBase technology stack.