Jason Beckett of PDS shares how speech-to-text, custom keyword monitoring, and AI-powered analytics improves customer sales rates and overall efficiency of contact centers.
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Posts tagged with speech analytics
The Modern Speech Analytics Playbook
Discover what strategic enterprises are doing to stay competitive using speech analytics.
Speech Analytics for the Cloud (Live Demo)
Get a high level introduction to VoiceBase’s speech analytics API solution, use cases and a live demo of our on-the-fly custom vocabulary!
AI-Powered Speech Analytics
Learn how different forms of AI are used in the VoiceBase technology stack.
Better Speech Analytics Accuracy
Discover the most effective way to provide the best audio quality for your transcription.
Phonetic vs. Deep Learning Speech Recognition
Discover the benefits of instant custom vocabulary with deep learning speech recognition to improve accuracy.
How to Regulate Compliance with Speech Analytics
As access to sensitive consumer information proliferates, so does the number of attempts to compromise this data.
5 Benefits of Using a Business Intelligence Tool: Turn your Voice Data into Opportunities
Why use a BI tool? Because big data is everywhere. Whether they realize it or not, every department including, sales, marketing and customer support is collecting data on a daily basis.
Compliance Monitoring: Harnessing the power of speech analytics
No matter your specific vertical, maintaining an intimate understanding of every voice interaction between customers and agents is integral for call centers to maximize revenue, retention rates, and customer security.
VoiceBase at Enterprise Connect 2019: Announced Strategic Partnership with Tableau!
Last week the VoiceBase team traveled from San Francisco, CA to Orlando, FL for one of the largest collaboration conferences in the U.S., Enterprise Connect!