speech analytics Archives

Voice of the Customer Analytics

by Alissa Pagels-Minor | Contact Center, Customer Experience, Marketing, voice of the customer

Customer-centric data
is the key to improving
customer experience,
brand management, and
revenue.

Marketing Leader’s Guide to Customer Conversational Analytics

Being data-led and customer-centric is no longer an option if a brand wants to remain competitive. Learn how marketing leaders can leverage speech analytics technology to understand key customer and market trends.

Practical Paralinguistics: Voice Intelligence in the Enterprise

by Jeff Shukis | Big Data, Big Voice, Call Center, Educational

There is so much data embedded in our voice such as pitch, tone, speed, volume, etc, that is more critical to understanding what is being said, than the words themselves.

How to Get Formatted Text & Turns Transcripts

by Amelia Ortiz | API, Call Center, How-To, News, Product

At the core of any good voice analytics solution is a solid speech-to-text transcription. If your voice data isn't being transcribed how you need it, what's the point? There's a myriad of factors to consider when dealing with Automatic Speech Recognition (ASR)...

Revving Up Sales with Speech Analytics: A Proactive Dealer Solutions Testimonial

by VoiceBase Inc. | Videos

Jason Beckett of PDS shares how speech-to-text, custom keyword monitoring, and AI-powered analytics improves customer sales rates and overall efficiency of contact centers.