Jason Beckett of PDS shares how speech-to-text, custom keyword monitoring, and AI-powered analytics improves customer sales rates and overall efficiency of contact centers.
Voice Analytics Blog
Discover what strategic enterprises are doing to stay competitive using speech analytics.
Get a high level introduction to VoiceBase’s speech analytics API solution, use cases and a live demo of our on-the-fly custom vocabulary!
Learn how different forms of AI are used in the VoiceBase technology stack.
Discover the most effective way to provide the best audio quality for your transcription.
Discover the benefits of instant custom vocabulary with deep learning speech recognition to improve accuracy.
As access to sensitive consumer information proliferates, so does the number of attempts to compromise this data.
Why use a BI tool? Because big data is everywhere. Whether they realize it or not, every department including, sales, marketing and customer support is collecting data on a daily basis.
No matter your specific vertical, maintaining an intimate understanding of every voice interaction between customers and agents is integral for call centers to maximize revenue, retention rates, and customer security.
Last week the VoiceBase team traveled from San Francisco, CA to Orlando, FL for one of the largest collaboration conferences in the U.S., Enterprise Connect!