There is so much data embedded in our voice such as pitch, tone, speed, volume, etc, that is more critical to understanding what is being said, than the words themselves.
Voice Analytics Blog
At the core of any good voice analytics solution is a solid speech-to-text transcription. If your voice data isn't being transcribed how you need it, what's the point? There's a myriad of factors to consider when dealing with Automatic Speech Recognition (ASR)...
Jason Beckett of PDS shares how speech-to-text, custom keyword monitoring, and AI-powered analytics improves customer sales rates and overall efficiency of contact centers.
Discover what strategic enterprises are doing to stay competitive using speech analytics.
Get a high level introduction to VoiceBase’s speech analytics API solution, use cases and a live demo of our on-the-fly custom vocabulary!
Learn how different forms of AI are used in the VoiceBase technology stack.
Discover the most effective way to provide the best audio quality for your transcription.
Discover the benefits of instant custom vocabulary with deep learning speech recognition to improve accuracy.
As access to sensitive consumer information proliferates, so does the number of attempts to compromise this data.
Why use a BI tool? Because big data is everywhere. Whether they realize it or not, every department including, sales, marketing and customer support is collecting data on a daily basis.