It doesn’t matter if you’re running a multibillion dollar giant like Equifax or a small mom-and-pop shop—data security breaches can happen to anyone. If you are accepting credit cards as a form of payment or collecting any other type of personal information, you have taken on the burden of protecting that information for your customer.
Voice Analytics Blog
Featured Categories
The Newest Twilio Marketplace Add-On From VoiceBase: Transcription with Custom Vocabulary
At Twilio’s yearly SIGNAL conference this week, VoiceBase has announced a 3rd Add-On for the Twilio Marketplace; VoiceBase Transcription w Custom Vocab.
Speech Analytics and the Cloud: Customer Experience and ROI
Investing in speech analytics software is the best way for businesses and enterprises to drastically enhance overall performance and customer satisfaction.
VoiceBase Predictive Insights Named a 2017 Edison Best New Product Award Winner
VoiceBase wins at New York ceremony! Awards celebrate 30 years of honoring innovators and innovation.
Speech Analytics for the Cloud: Catch Us At Enterprise Connect!
Stay on top of industry trends in the next generation of enterprise communications and collaboration systems and services at Enterprise Connect 2017.
Top 3 Tips To Increase Sales Using Speech Analytics
Successful sales teams analyze their phone calls to turn them into actionable data that improves scripts and tactics that aren’t working–and hone in on ones that are.
How to Best Monitor Agent Script Adherence with Custom Vocab & Keyword Spotting
Many call centers and call center monitoring software need a way to search through recordings to monitor agent script adherence. This allows work force managers to coach staff and business owners to monitor for any customer service issues.
VoiceBase Brings Cloud-Based Speech Analytics to Dreamforce ’16
If you’re a Dreamforce pro, you know that there is zero time to waste at this conference. So, what should you allocate your time towards?
Enterprise Call Scoring: Humans vs. Machines
Human scoring was the only option for enterprise call centers to score, monitor, and manage their agents and call interactions for a long time. At that volume of agents and calls, many call center managers quickly discovered they could not afford to re-listen to every call, but they also couldn’t afford not to. So they compromised.
How to Quickly Set Up Speech Analytics in Your Contact Center
Speech analytics is a method of analyzing recorded conversations to extract and parse out data from your business communications to gain additional insights.