Successful sales teams analyze their phone calls to turn them into actionable data that improves scripts and tactics that aren’t working–and hone in on ones that are.
Big Voice Blog
Quick bites of all things speech and text analytics for your enterprise
Many call centers and call center monitoring software need a way to search through recordings to monitor agent script adherence. This allows work force managers to coach staff and business owners to monitor for any customer service issues.
If you’re a Dreamforce pro, you know that there is zero time to waste at this conference. So, what should you allocate your time towards?
Human scoring was the only option for enterprise call centers to score, monitor, and manage their agents and call interactions for a long time. At that volume of agents and calls, many call center managers quickly discovered they could not afford to re-listen to every call, but they also couldn’t afford not to. So they compromised.
Speech analytics is a method of analyzing recorded conversations to extract and parse out data from your business communications to gain additional insights.
Speech technology is a game of ‘what is most likely to have been said here’ and the winner is the speech engine that can predict the results most accurately.
Converting spoken information into text, data or actionable insights is not an easy task. Speech technology is a game of ‘what is most likely to have been said here’ and the winner is the speech engine that returns the most accurate results.
Contact.io, is a new conference focusing on the call marketing industry, and has already established itself as THE call marketing show.
Insight utilizes predictive analytics to match all future calls to certain call classifiers, which can be unique for every customer.
Enterprise Connect is one of the key conferences focused on communications transforming businesses every year.