![Enterprise Call Scoring: Humans vs. Machines](https://www.voicebase.com/wp-content/uploads/2020/05/Humans.v.Machine_Infographic-1-745x2000-151173_745x675.jpg)
Enterprise Call Scoring: Humans vs. Machines
Human scoring was the only option for enterprise call centers to score, monitor, and manage their agents and call interactions for a long time. At that volume of agents and calls, many call center managers quickly discovered they could not afford to re-listen to every call, but they also couldn’t afford not to. So they compromised.