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Big Voice Blog
Quick bites of all things speech and text analytics for your enterprise
As an analyst, you work every day with raw data, trying to make sense of the figures so that coworkers can turn it into actionable information. But the vast majority of your coworkers and end users are not analysts. They don’t think in terms of metadata, database schemas, or ETL logic. This can cause a huge communication barrier between you as the analyst and the business end users.
The road to success may evolve, but one thing has become constant: customer experience monitoring is no longer an added benefit, it’s necessary for your company’s survival.
While the concept of deep learning certainly isn’t a new one, the school of thought has taken tremendous strides in recent years. Much like the human brain—which is unmatched in its ability to recognize patterns (for now)—we are beginning to unlock ways to more efficiently teach machines to memorize sounds, images, text, speech, and other data.
It doesn’t matter if you’re running a multibillion dollar giant like Equifax or a small mom-and-pop shop—data security breaches can happen to anyone. If you are accepting credit cards as a form of payment or collecting any other type of personal information, you have taken on the burden of protecting that information for your customer.
At Twilio’s yearly SIGNAL conference this week, VoiceBase has announced a 3rd Add-On for the Twilio Marketplace; VoiceBase Transcription w Custom Vocab.
Investing in speech analytics software is the best way for businesses and enterprises to drastically enhance overall performance and customer satisfaction.
VoiceBase wins at New York ceremony! Awards celebrate 30 years of honoring innovators and innovation.
Today at Enterprise Connect, we are excited to announce that VoiceBase, the leading provider of speech analytics for the cloud, plans to launch VoiceBase EU, a European instance of its services platform in April of this year.
Stay on top of industry trends in the next generation of enterprise communications and collaboration systems and services at Enterprise Connect 2017.