Big Voice Blog

Quick bites of all things speech and text analytics for your enterprise

How Contact Centers Improve ROI By Utilizing BI Tools

How Contact Centers Improve ROI By Utilizing BI Tools

Proving return on investment (ROI) has been a cornerstone of business since the beginning of time. If you cannot provide empirical data that a project, campaign, or service is producing a positive and lucrative effect on operations, you can surely bet that particular undertaking will get the axe from your executives.

Customer-Ready Solutions by VoiceBase and Amazon Connect

Customer-Ready Solutions by VoiceBase and Amazon Connect

If you have heard about Amazon Connect’s new cloud-based contact center and are ready to dive in, one of the best ways to deliver effective business value is with rich speech analytics. To get started, you can check out VoiceBase’s Solution Space page which was recently launched for Amazon Connect integrations.

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