Voice Analytics Blog

 

Call Analytics For BI: The Key to Increasing Speed-to-Value

Call Analytics For BI: The Key to Increasing Speed-to-Value

As an analyst, you work every day with raw data, trying to make sense of the figures so that coworkers can turn it into actionable information. But the vast majority of your coworkers and end users are not analysts. They don’t think in terms of metadata, database schemas, or ETL logic. This can cause a huge communication barrier between you as the analyst and the business end users.

How Contact Centers Improve ROI By Utilizing BI Tools

How Contact Centers Improve ROI By Utilizing BI Tools

Proving return on investment (ROI) has been a cornerstone of business since the beginning of time. If you cannot provide empirical data that a project, campaign, or service is producing a positive and lucrative effect on operations, you can surely bet that particular undertaking will get the axe from your executives.

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