Big Voice Blog
Quick bites of all things speech and text analytics for your enterprise
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If you run a business, you are probably acutely familiar with the utilization of a spreadsheet software. A prevalent data tool for businesses in the past several decades, these applications allow you to digitally organize, calculate, and analyze your data.
The road to success may evolve, but one thing has become constant: customer experience monitoring is no longer an added benefit, it’s necessary for your company’s survival.
Customer service is a new kind of battlefield today—you have to consider the entire life cycle of interaction with the customer, not just the point of sale.
While acknowledgement of the importance of marketing in the eyes of the C-Suite is on the up-and-up, there is still heaps of pressure for marketing to perform with hyper-efficiency.
If you have heard about Amazon Connect’s new cloud-based contact center and are ready to dive in, one of the best ways to deliver effective business value is with rich speech analytics. To get started, you can check out VoiceBase’s Solution Space page which was recently launched for Amazon Connect integrations.
While the concept of deep learning certainly isn’t a new one, the school of thought has taken tremendous strides in recent years. Much like the human brain—which is unmatched in its ability to recognize patterns (for now)—we are beginning to unlock ways to more efficiently teach machines to memorize sounds, images, text, speech, and other data.
It doesn’t matter if you’re running a multibillion dollar giant like Equifax or a small mom-and-pop shop—data security breaches can happen to anyone. If you are accepting credit cards as a form of payment or collecting any other type of personal information, you have taken on the burden of protecting that information for your customer.
Done right, aggregating consumer data can offer boundless benefits to everyone. Businesses can see what people are interested in, align their messaging with those personas, and precisely segment and target individuals that will be most likely to interact with their brand.
Because of this huge market opportunity, companies you may not expect are entering the market. The latest big entrant is Amazon Web Services. When they could not find a suitable contact center for their own internal requirements, they decided to build one themselves.
Our businesses and organizations are becoming increasingly complicated environments with each passing year. Inevitably, as you grow, you’re going to find yourself creating new departments, starting special project groups, and hiring more people all along the way.