Voice Analytics Blog
PCI - PII Redaction requirements Electronic data processing laws are constantly evolving and there are many standards and regulations that today’s businesses need to maintain. PCI - DSS, the International Payment Card Industry Data Security Standard, is a global...
The way call centers handle their data is crucial, and now that many around the globe will have to rapidly switch to a telecommuting model, they are faced with a whole new set of challenges.
As access to sensitive consumer information proliferates, so does the number of attempts to compromise this data.
What if you could predict when a customer was likely to churn before they cancel service?
Listening to the true Voice of the Customer (VoC) has never been as critical and demanding as it is today. As each consumer’s needs are different, understanding each one is vital to providing a great customer experience (CX).
When it comes to purchases, voice is still king, with over half of consumers preferring to call a brand when issues arise or when making high value purchases. To help your call center be successful this season, we have some tips to keep your head above water.
The VoiceBase team joined over 20,000 other data-minded people at one of the most engaging and empowering analytics events of the year – Tableau Conference! Attendees descend upon Vegas to sharpen their data analytics skills, connect with other industry pros, and get inspired by the community.
VoiceBase Expands Beyond Voice, Offering Text Analytics, Introduces VoiceBase Online and Enterprise Accelerator. This release provided organizations omni-channel views of their customers and unparalleled flexibility and speed in deployments.
VoiceBase and is excited to join the #DataFam community and to share the potential of speech analytics.
If your company has a contact center, it’s likely that standard KPIs like agent performance and call times are metrics being tracked.