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Our businesses and organizations are becoming increasingly complicated environments with each passing year. Inevitably, as you grow, you’re going to find yourself creating new departments, starting special project groups, and hiring more people all along the way.
Human Transcription or Transcription API? How Switching to Automatic Call Scoring and Analytics Can Save You Valuable Resources
One of the ways that automation technology is improving the way that we do business is through Automatic Speech Recognition, or ASR.
Where did the concept of a call center come from? How has the industry evolved over the years? And what does the future of call centers look like?
It is important for customers to know that their data is being protected, because many businesses are susceptible to data breaches, at their customer’s expense. Doing business should be based on trust (between businesses and customers) and PCI compliance improves the level of security.
Businesses are no longer just physical places, but virtual ones that can be accessed, and breached, anywhere at any time from multiple devices.
We are excited to announce that VoiceBase has been named a 2017 Stratus Award Winner for Cloud Computing.
While there may be some truth to the randomness of your customer experience, the advent of accurate speech recognition technologies in recent years is looking to buck the difficulty of the unknown with your customer interactions.
Back in the day, retailers would lock their doors and turn on their alarm system in order to keep their merchandise and customer’s information secure. However, as the world moves towards a more connected economy and businesses strive to become omni-channel to meet that demand.
Neural networks and machine learning, now widely referred to as deep learning, are defined as a machine’s ability to pick up on patterns and learn from experience to perform tasks, much like the human brain.
At VoiceBase we believe speech analytics is a game of “what is most likely to have been said here”. Various companies have different strategies on how to answer that question with the highest degree of accuracy.