VoiceBase Text Analytics

Powering multi-channel

customer analytics.

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Empowering organizations to analyze text data in parallel with voice data like never before. Customers can now ingest text data from chat, messaging, email, social platforms, forums and help platforms such as LiveChat, Zendesk, ServiceNow and Salesforce.

Sentiment Analysis

Determine the sentiment  – whether positive, negative, or neutral –  across every sentence and word spoken or sent by a customer

Interaction Drivers

Uncover conversation trends across all interactions – speech and text –  for a deep understanding of what is driving your customers to reach out

custom categories

Build custom categories with VBQL or access pre-built libraries for extensive queries across all of your text conversations

Visualize the power of voice and text together


Toggling between your text analytics data and your call transcripts? Cross analyze and visualize both data sets in your BI tool.


Combining text data with our voice analytics platform allowing organizations to truly listen to the voice of the customer using the applications they love.

Learn How To Analyze Text Interactions

Get in touch with VoiceBase for a custom demo with our team of experts.