Better Speech Analytics Accuracy
Discover the most effective way to provide the best audio quality for your transcription.
Your go-to cheat sheet
Learn how different how recording environments, compression style and other factors affect the quality of your resulting speech analytics data.Â
Top Takeaways:
- Recording quality
- Effects of Compression
- Mono vs. Stereo
The conversational interactions captured in your contact center hold a wealth of hidden information that can be accessed through accurate transcription and analytics visualizations.Â
Highly accurate transcriptions are the foundation for enabling enterprise-wide insights to understand customers and drive decisions like never before. With access to all of these insights, businesses can reduce customer churn, increase sales velocity, improve quality monitoring efforts, and more.Â