We make recorded content discoverable through Knowledge Extraction. VoiceBase automatically extracts keywords and generates overall topics from audio and video recordings to provide automatic notes which can be scanned, or used to drill-down into content.

Flag Keywords In Calls

Spot specific keywords, such as product or competitor names, to get a snapshot into your customer experience. Flag mandatory or banned language in contact center calls to quickly monitor agent behavior.

Call Summaries

Summarize calls by topics and keywords for management to easily review or escalate critical events at scale.

Track Trends

Scan 100% of your calls to get aggregated data across the board. See how your agents are performing and your customer experience is changing day over day, month over month.
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Working With Knowledge Extraction

Keywords & Topics Example
Keyword Extraction
Enable Knowledge Discovery