Download: Predictive Analytics Insights
Detect Churn, ‘Hot Leads’, First-Time Callers & Agent Performance
Imagine: What if a business could automatically mine every customer call for actionable data? Previously this was only attainable using costly, time-consuming, and error-prone human call scoring. With VoiceBase Predictive Insights the potential is now enormous.
What will you detect?
- Sales Optimization
- Voice of the Customer
- Agent Performance
What is Predictive Analytics?
Predictive Analytics is the use of machine learning, data, and algorithms to identify trends and possible outcomes based on large amounts of historical training data. With predictive analytics, businesses can not only detect what happened but also look ahead and provide an estimation of how likely that something will or will not happen in the future.
How Contact Centers Use Predictive Analytics
Contact Centers can leverage predictive analytics in tandem with speech analytics to gain significant insights and drive better decision making. Predictive Analytics can help a call center predict when a customer is about to churn, the likelihood of an up-sell, or predict and provide the agent the next best action based on historical data.