We believe in liberating contact center call data.
Businesses today have a “dark data” problem.
Business leaders are eager for actionable intelligence – insights that can be leveraged for strategic advantage.
The problem? Customer conversational data is siloed in the contact center.
VoiceBase solutions turn your customer-centric dark data into structured, BI-tool friendly analytics so you can make better decisions to drive business forward.
Built with AI, structured for Insight.
Great for Developers
Automated Call Transcription
Call Scoring & Tagging
Speech Engine API
Starting at $250/Month
Custom Speech Engine Models
Best for High Volume Audio
Auto PCI Redaction
White Glove Support
Full Implementation Service
Pre-Built BI Reporting
Managed Services Options
Cloud or VPC Deployment
Request Custom Quote
Consumer & Market Intelligence Software
“What’s in your calls today, will be in your financials tomorrow”
Your call center database contains a massive amount of valuable data – you just need to know how to extract it.
The VoiceBase team will partner with you to unearth valuable insights for your next actionable decision.
Learn which agent scripts are most successful at securing a sale.
Revenue intelligence can tell you what words and phrases are most likely to result in a sale.
Use the gained insight to further coach and train your team, and watch the graphs go up and to the right.
Fines for non-compliance can reach into the millions.
Enable automatic sensitive data security with PCI redaction – a feature you can switch on with VoiceBase to automatically detect and remove sensitive customer data like credit card numbers from every transcript and audio recording in your database.
The insights in your customer interactions are full of business-critical insights.
Learn how enterprises are leveraging modern speech analytics in this guide.