Learn how to:

• Why Speech Recognition Technology matters
• Why machine is more accurate than humans
• Custom capabilities for your organization

Buy or Build?

How to Make the Right Call

In today’s enterprise, customer experience is king and your agents are on the front lines, driving increased demand for solutions that enable sales, support and marketing to quickly analyze and mine the accumulated data for business intelligence. As the demand for valuable speech analytics grows, many organizations are considering speech recognition — speech-to-text transcription — as a way to effectively capture the value stashed away in their recordings.