Text & Voice Analytics in your Tableau Dashboards
VoiceBase enables Enterprise organizations to extract the unstructured metrics from contact center calls and conversations, scrub out sensitive data, and stream a searchable, powerful customer-centric data set to use in Tableau.
Imagine if your Marketing department could see not only how many leads their campaigns delivered, but also the quality, the outcome, and what products and features drove the outcome? Imagine if your Sales department had insight showing how to reduce the number of calls it takes to make a sale, or what products should be bundled to increase the average sale? This data has been living on servers isolated to the enterprise contact center for far too long.
VoiceBase empowers business leaders to measure and manage comprehensive voice of the customer data in Tableau dashboards. Gain an understanding of CX performance overall, and zoom in to single interactions to know exactly how to take action.
Metrics from your contact center are streamed to your metrics dashboards within minutes, giving you a near real-time view of your business operations, performance KPIs, and more.