Receive automatic transcriptions, keyword flags, category tags or complex predictions from you Twilio-powered call recordings. With VoiceBase AI-powered speech analytics, we make it easy to surface intelligence and aggregate data from what’s spoken on your phone lines.
Dual Channel Recording
Dual channels or stereo recording means VoiceBase can separate the caller from the agent for transcription, keyword spotting and other speech analytics features. Now you can detect who said what, and power rich insights from call recordings.
Gaining access to what is spoken inside these recordings is absolutely critical for agent monitoring, compliance, keyword spotting, trend detection and much more. VoiceBase provides tools to enable developers to identify and distinguish between hot leads, non-prospects, complaints, etc.
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Historically, call centers have been thought of as necessities to business functionality rather than a source of profit and progress within the company. Now, with the advent of big data, call analytics, and business intelligence (BI) tools, companies now have the ability to prove contact center ROI.