Receive automatic transcriptions, keyword flags, category tags or complex predictions from you Twilio-powered call recordings. With VoiceBase AI-powered speech analytics, we make it easy to surface intelligence and aggregate data from what’s spoken on your phone lines.
Dual Channel Recording
Dual channels or stereo recording means VoiceBase can separate the caller from the agent for transcription, keyword spotting and other speech analytics features. Now you can detect who said what, and power rich insights from call recordings.
Gaining access to what is spoken inside these recordings is absolutely critical for agent monitoring, compliance, keyword spotting, trend detection and much more. VoiceBase provides tools to enable developers to identify and distinguish between hot leads, non-prospects, complaints, etc.
Picture this: you’re talking out loud to a friend about your impulsive desire to go to the animal shelter and adopt a dog. Later, you open up Facebook to find that your feed has been inundated with advertisements for dog shelters, dog toys, and dog food.
This is the first time you’ve mentioned this prospect to anyone, and you have never searched for dog adoptions online. Immediately, your thoughts turn suspicious: is Facebook listening to you through your phone in order to advertise to you?