Receive automatic transcriptions, keyword flags, category tags or complex predictions from you Twilio-powered call recordings. With VoiceBase AI-powered speech analytics, we make it easy to surface intelligence and aggregate data from what’s spoken on your phone lines.
Dual Channel Recording
Dual channels or stereo recording means VoiceBase can separate the caller from the agent for transcription, keyword spotting and other speech analytics features. Now you can detect who said what, and power rich insights from call recordings.
Gaining access to what is spoken inside these recordings is absolutely critical for agent monitoring, compliance, keyword spotting, trend detection and much more. VoiceBase provides tools to enable developers to identify and distinguish between hot leads, non-prospects, complaints, etc.
If you run a business, you are probably acutely familiar with the utilization of a spreadsheet software. A prevalent data tool for businesses in the past several decades, these applications allow you to digitally organize, calculate, and analyze your data.
However pivotal the advent of spreadsheets have been in the role of helping businesses run a tight ship, there has been little done to improve upon the fundamental purpose of the software.