What Will You Detect?

Voice of the Customer

Want to know more about your customer; what they like, want, need, hate or wish? This is valuable information currently being collected on your phone lines, stored in servers and never accessed again…

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Visual Voicemail

Turn all of your voicemails into readable text to quickly and conveniently scan your voice messages.

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Sales Optimization

Automatically quantify ‘hot leads’, ‘non prospects’ and ‘first time callers.’ Discover what differentiates the best sales agent from the worst and use it to boost sales.

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Compliance

Spot non-compliant terms or interactions to avoid risk and protect both the consumer and your
business.

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Agent Performance

Monitor agent behavior. Did the agent act professionally? Did the agent collect all necessary information? Know when agents veer from the script.

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Auto Call Classification

Replace human call scoring with VoiceBase’s speech to text API solution. Quickly and accurately classify all your calls at a fraction of the cost.

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PCI Detection & Redaction

Cleanse call recordings by automatically detecting and redacting credit card information from both the transcript and the audio.

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