Voice of the Customer
Customer & Market Intelligence
Challenge: Wrangling the massive amounts of customer data to make strategic business decisions.
Answer: Voice of the Customer Analytics Solutions
Know what your customers are saying
Stay on top of the latest customer feedback, pain points, trends, and keywords.
Turn Insights to Action
Discover your next competitive advantage by analyzing your customer and market insights.
Improve Agent Performance
By measuring your call center data with speech analytics, you can empower and coach agents to close more sales, faster.
Voice of the Customer Analytics: Your Next Competitive Advantage
Voice of the Customer (VOC) analytics contain a crucial element: VOICE. Without using speech analytics to process your customer interactions, your VOC program is lacking.
VoiceBase helps businesses around the world transform their contact center call data into successful VOC programs that increase revenue and overall ROI.
Pre-Built Reporting Dashboards
Out-of-the-Box metrics dashboards to track your most important KPIs in business intelligence tools.
Our customer analytics experts have created templates for different industries use cases. These Voice of the Customer dashboards can then be fully customized based on your specific business needs.
HIGHLY ACCURATE, CUSTOM SPEECH ENGINE MODELS
The VoiceBase Platform was built with powerful speech engines and machine learning models that can be highly tuned to fit your business case or vertical. Learn more about our speech analytics technology.
Visualize call transcripts IN TANDEM WITH analytics
The VoiceBase player gives you click-to-play functionality in live dashboards. View your calls and analytics together to add rich context for the story behind your data.
Request a quote ▶︎
Request a quote for Voice of the Customer Analytics Solution from VoiceBase.
Secure. Scalable. Successful.
Stop guessing, and start listening to what your customers are telling you.
Turn your customer interactions into your next strategic initiative.