Visualize your call data in Tableau

VoiceBase is providing unparalleled access to spoken information, empowering businesses to make better decisions. With Flexible APIs, enterprises can harness their data to analyze call drivers, improve customer experience, validate marketing campaigns, drive website content and identify sales optimization techniques for the true voice of the customer.

Access, analyze, and inspect call centers and conversation data directly within your Tableau visual analytics dashboards. Look at overall contact center metrics or drill down into a single phone call to inspect and listen to the audio. VoiceBase allows business analysts to access data they did not have access to before. Understand customer sentiment, opinion, brand mentions, agent performance, and more!