Videos

How to Enable Twilio Dual Channel Recording for Speech Analytics

Dual channels or Stereo recording means VoiceBase can separate the caller from the agent for transcription, keyword spotting and other speech analytics features.

VoiceBase at Enterprise Connect 2017

Coverage of the VoiceBase booth at the 2017 Enterprise Connect conference in Orlando, FL speaking about the rise of speech analytics within the enterprise with our partners at Shortel, Yellowfin, Vonage and Amazon Connect.

VoiceBase & Zapier: Integration

Watch how to send recordings from Twilio to VoiceBase for transcription, then push those transcripts to Google Drive once they are complete.

Stereo Speaker ID for Better Speech-to-Text Accuracy

Stereo Speaker ID for Better Speech-to-Text Accuracy

Learn the benefits of stereo recording compared to mono recording in this quick 3 min video.

Predictive Analytics For Detecting Complex Events in Sales & Service Calls

Predictive Analytics For Detecting Complex Events in Sales & Service Calls

Discover the possibilities of predictive models on contact center calls to detect complex events and predict future customer behavior.

Democratizing Data Across the Entire Enterprise: VoiceBase and Tableau Strategic Partnership

Democratizing Data Across the Entire Enterprise: VoiceBase and Tableau Strategic Partnership

Visualizing voice data in Tableau empowers every department to make strategic business decisions around the true Voice of the Customer

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