Guide to Compliance for Call Centers

80% of customers will leave a brand after a data breach. Learn how to protect your business and manage compliance requirements in your call center and across your organization.


  • Checklist for Contact Center Compliance
  • Automating Compliance to Minimize Cost
  • Fines and Fees of Non-Compliance
  • Expert Advice
executive guide to call center compliance


Contact center compliance in an ever-changing regulatory landscape. Compliance is the process of adhering to all of the standards, policies, and regulations (both internal and external) that apply to a given organization in an effort to create public trust. Part of the reason nearly all business activities seem to have a compliance angle is that a compliant organization is simply doing the things it does in the normal course of its business in specific, dictated ways. Compliance requires playing by all the rules.

With ever-evolving regulations, it is vital to stay updated on the latest regulations, and amendments, and consult your team of experts and legal advisors for counsel moving forward.


As digital payment methods became commonplace, data breaches and theft has increased exponentially. The average cost of a data breach in 2020 alone will be over $150 million.  The Payment Card Industry Data Security Standard (PCI DSS) was developed to centralize requirements for any business taking credit or digital card payments.

One of the most well-known PCI-related lawsuits involved Visa and Target in 2013 after an estimated 40 million credit accounts were hacked. In the end, Target settled with Visa for up to $67 million.

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30 Pages


Learn how automatic compliance efforts can lead to more value and less risk for your contact center. 

pci telecommunications compliance e book