Our call monitoring solutions deliver data to drive a business’s most important decisions.

 

CALL CLASSIFICATION

Quickly identify call classifications that are valuable to your business such as;”Hot Lead” / “Non-Prospect”, “Appointment Scheduled”, “Order Placed”, “Complaint”, “Answering Machine Detected”, etc.

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EVENT DETECTION

Detect one or more time stamped events within a recording, complete with the specific starting and ending position of the event. For example, events such as positive or negative comments, or complaints can now be identified in multiple places throughout a recording.

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REDACTION

Scrub recordings for sensitive information such as PCI, SSN, Customer ID, first and last name, profanity, or phone numbers to increase data security. A flat tone is used to overwrite the sensitive data before the recordings are stored.

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PREDICTIVE MODEL BUILDING

Train custom models to detect the classifications and detections unique to your business. By using pre-tagged customer data VoiceBase can create unique models to identify events specific to your use case. Contact us to learn more about the training process.

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