Our call monitoring solutions deliver data to drive a business’s most important decisions.
Quickly identify call classifications that are valuable to your business such as;”Hot Lead” / “Non-Prospect”, “Appointment Scheduled”, “Order Placed”, “Complaint”, “Answering Machine Detected”, etc.LEARN MORE
Detect one or more time stamped events within a recording, complete with the specific starting and ending position of the event. For example, events such as positive or negative comments, or complaints can now be identified in multiple places throughout a recording.LEARN MORE
Scrub recordings for sensitive information such as PCI, SSN, Customer ID, first and last name, profanity, or phone numbers to increase data security. A flat tone is used to overwrite the sensitive data before the recordings are stored.LEARN MORE
PREDICTIVE MODEL BUILDING
Train custom models to detect the classifications and detections unique to your business. By using pre-tagged customer data VoiceBase can create unique models to identify events specific to your use case. Contact us to learn more about the training process.CONTACT US