Query across all conversations for proper agent greeting
We created VoiceBase Speech Analytics with a revolutionary query and categorization solution. Now analysts can inspect calls with previously unattainable granularity and visualize those results using their existing BI tools. Speech Analytics was designed to work with imperfect transcripts and poor audio quality to optimize for real-world results.
Build custom categories or leverage pre-built
libraries from speech analytics experts
Voice of the Customer
First Call Resolution
Talk and Silence Analysis
Root Cause Analysis
Open Architecture For Any BI Tool
Build with us.
Simple & Complex Analysis At Scale
Simple but powerful off-the shelf calculations instantly enable effective monitoring of agent & caller behavior.
- Talk Time
- Talk Streak
Build custom categories with the VoiceBase Query Language to better analyze call & conversation data. or work with speech analytics experts to gain access to pre-built libraries.
- Proper Agent Greeting
- Voicemail Detection
- Collections Compliance
- Call Type
- Transfer Analysis
- Buyer Confusion
Use the Analyst Workbench tool to leverage the power of VoiceBase Query Language for understanding your data and defining Categories.