We created VoiceBase Speech Analytics with a revolutionary query and categorization solution. Now analysts and business users can instantly inspect calls in detail and visualize those results in a reporting dashboard. VoiceBase Speech Analytics was designed to work with imperfect transcripts and poor audio quality to optimize for real-world results.
Build custom categories or leverage pre-built
libraries from speech analytics experts
Voice of the Customer
First Call Resolution
Talk and Silence Analysis
Root Cause Analysis
Open Architecture For Any BI Tool
Build with us.
Simple & Complex Analysis At Scale
Simple but powerful off-the shelf calculations instantly enable effective monitoring of agent & caller behavior.
- Talk Time
- Talk Streak
Build custom categories with the VoiceBase Query Language to better analyze call & conversation data or work with speech analytics experts to gain access to pre-built libraries.
- Proper Agent Greeting
- Voicemail Detection
- Collections Compliance
- Call Type
- Transfer Analysis
- Buyer Confusion
- Likely to Cancel
- Fraud Detection
- Auto-NPS Scores
Use the Analyst Workbench tool to leverage the power of VoiceBase Query Language for understanding your data and defining Categories.