We created VoiceBase Speech Analytics with a revolutionary query and categorization solution. Now analysts can inspect calls with previously unattainable granularity and visualize those results using their existing BI tools. Speech Analytics was designed to work with imperfect transcripts and poor audio quality to optimize for real-world results.

Build custom categories or leverage pre-built
libraries from speech analytics experts

Agent QM

Validate online marketing campaigns through lead scoring in Tableau

Sentiment Analysis

Voice of the Customer

Monitor how agents handle common sales objections

First Call Resolution

Talk and Silence Analysis

Customer Journey

Root Cause Analysis

Call Drivers

Sales Efficiency

Open Architecture For Any BI Tool

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Simple & Complex Analysis At Scale

Conversation Metrics
Complex Categories
Analyst Workbench