How to Profit From the ‘Voice of the Customer’ [Webinar]

Differentiated value and customer loyalty depend more and more on having an enriched understanding of the customer. Providing individualized experiences are now critical to creating sustainable value and customer loyalty. If you are only listening but not hearing the voice of your customers, now is the time to formulate your speech analytics strategy. Learn more in this webinar!



VIEW WEBINAR



How to Profit From the ‘Voice of the Customer’ [Webinar]

Differentiated value and customer loyalty depend more and more on having an enriched understanding of the customer. Providing individualized experiences are now critical to creating sustainable value and customer loyalty. If you are only listening but not hearing the voice of your customers, now is the time to formulate your speech analytics strategy. Learn more in this webinar!



VIEW WEBINAR




Understand Your Customer Experience

Want to know more about the voice of the customer; what they like, want, need, hate or wish? This is valuable information currently being collected on your phone lines, stored in servers and never accessed again. By unlocking this treasure trove of customer insights each department in a business can instantly learn about how customers interact with every aspect of their product or service – to improve performance.

Understand Your Customer Experience

Want to know more about the voice of the customer; what they like, want, need, hate or wish? This is valuable information currently being collected on your phone lines, stored in servers and never accessed again. By unlocking this treasure trove of customer insights each department in a business can instantly learn about how customers interact with every aspect of their product or service – to improve performance.


Monitor Your Competition

When customers mention a competitor during a call, businesses have a unique opportunity to learn and gain insight into the opposition. By flagging all competitor names and highlighting opinion statements and emotional statements on the same calls, businesses can quickly scan and understand what customers really value in the industry.

Monitor Your Competition

When customers mention a competitor during a call, businesses have a unique opportunity to learn and gain insight into the opposition. By flagging all competitor names and highlighting opinion statements and emotional statements on the same calls, businesses can quickly scan and understand what customers really value in the industry.