Press Releases
VoiceBase to Deliver Speech Analytics to Australia
March 13, 2018

Orlando, FL, March 13, 2018 — At Enterprise Connect, VoiceBase, the leading provider of AI-powered speech analytics announced it will be launching VoiceBase AU in Q2 of this year, guaranteeing Australian enterprise customers will have full sovereignty over all of their call data.  Specifically, VoiceBase will bring an instance of its Speech API platform online in Australia so that all of its customer’s calls will be processed and stored in region as specified by the Australian Data Protection Acts.

 “As a call center provider to many of Australia’s largest financial institutions, we are very sensitive to the privacy and protection of our customer’s call data,” said Nick Collett, General Manager of Peakbound. “We are pleased to see VoiceBase step up to address the challenges in providing data sovereignty for our market, which has limited the deployment of cloud based speech analytics to this point in Australia,” Collett continued.

 VoiceBase provides developers and enterprises with a rich collection of speech analytics features delivered from a fully PCI DSS Level 1 Certified API platform.  These features include speech-to text, knowledge extraction, conversation metrics, call categories and predictive analytics. The company makes great use of artificial intelligence and deep learning technologies to power applications such as agent QA, customer journey, sales coaching and compliance.

 “As the need for enterprises to improve customer experience and compliance grows, so too does the demand for VoiceBase services and data privacy,” said Jay Blazensky, Cofounder and CRO of VoiceBase.  “We are committed to leading the migration of speech analytics to the cloud and are excited to extend our cloud-based speech API offering to the Australian market,” Blazensky exclaimed.

About VoiceBase

VoiceBase is defining the future of deep learning and communications by providing unparalleled access to spoken information for businesses to make better decisions. With flexible APIs developers and enterprises build scalable solutions with VoiceBase by embedding speech-to-text, speech analytics, and predictive analytics capabilities into any big voice application. VoiceBase’s customers include Amazon Web Services, Oracle, The Home Depot, Twilio, Nasdaq, and Veritone. The company is privately held and is based in San Francisco, California.

Media Contact

Emily Blazensky
408 702 7160

Keep up with the Big Voice Blog

Call Scoring for Enterprise Contact Centers

Call Scoring for Enterprise Contact Centers

Today, call centers using human scoring score less than 5% of volume
due to cost and technological limitations. With automated call scoring,
machine learning algorithms train using results defined by humans
(hot lead, rude agent, upset customer, etc.) to score calls instantly.

Digital Transformation: What’s Missing

Digital Transformation: What’s Missing

Enterprise organizations are beginning to understand the tangible value that contact center operations bring into the fold. And a majority of that value is found buried deep inside the hundreds of thousands of calls that go in and out of the call center on a daily basis. However, manually sorting through countless customer conversations for information is a costly and time consuming undertaking.