Download: Speech Analytics Accuracy Cheat Sheet

Discover the most effective way to provide the best audio quality for your transcription.

Better Accuracy Cheat Sheet Blur

 VoiceBase enables Enterprises around the world to extract, search, and analyze their call and conversational data at scale, using AI. Learn more in this datasheet download.

 

LET THE VOICE OF THE CUSTOMER BE HEARD

LET THE VOICE OF THE CUSTOMER BE HEARD

Typically organizations use crucial voice interactions to extract vital information from customer interactions to measure and improve performance, but there is much more potential in leveraging voice data. The power of voice data in the customer experience goes beyond organizational excellence to relational effectiveness.

Prepping Your Remote Call Center Agents for the Holidays

Prepping Your Remote Call Center Agents for the Holidays

The holiday season is quickly approaching! Most businesses, especially E-commerce stores, are coming up with strategies to capitalize on opportunities that come with them. According to Adobe Digital Insights in 2019, sales increased by 13.1% with consumers in the USA spending more than $142.5 billion dollars between November 1 and December 26 online. This number has been rising since 2016.

How to Get Formatted Text & Turns Transcripts

How to Get Formatted Text & Turns Transcripts

At the core of any good voice analytics solution is a solid speech-to-text transcription. If your voice data isn't being transcribed how you need it, what's the point? There's a myriad of factors to consider when dealing with Automatic Speech Recognition (ASR)...