Download: Speech Analytics Accuracy Cheat Sheet
Discover the most effective way to provide the best audio quality for your transcription.
A variety of factors affect your speech analytics results, including file compression, recording environment, the quality of the speech engine, and more. This infosheet outlines the keys to accurate transcription and how to get started with speech-to-text in your call center to unlock a wealth of insights.
VoiceBase enables Enterprises around the world to extract, search, and analyze their call and conversational data at scale, using AI. Learn more about our offerings:
VoiceBase Expands Beyond Voice, Offering Text Analytics, Introduces VoiceBase Online and Enterprise Accelerator
Enterprises will now be able to leverage consistent categorization and analysis using a unified platform, rather than siloed channel views of critical customer information.
is the key to improving
brand management, and
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At the core of any good voice analytics solution is a solid speech-to-text transcription. If your voice data isn't being transcribed how you need it, what's the point? There's a myriad of factors to consider when dealing with Automatic Speech Recognition (ASR)...