Download: Speech Analytics Accuracy Cheat Sheet
Discover the most effective way to provide the best audio quality for your transcription.
VoiceBase enables Enterprises around the world to extract, search, and analyze their call and conversational data at scale, using AI. Learn more in this datasheet download.
VoiceBase Expands Beyond Voice, Offering Text Analytics, Introduces VoiceBase Online and Enterprise Accelerator
Enterprises will now be able to leverage consistent categorization and analysis using a unified platform, rather than siloed channel views of critical customer information.
How do customers really feel about your company? Approximately 90% of customers rely on the quality of customer service they receive when deciding whether or not to keep working with a business. A bad experience with a customer service representative can...
The holiday season is quickly approaching! Most businesses, especially E-commerce stores, are coming up with strategies to capitalize on opportunities that come with them. According to Adobe Digital Insights in 2019, sales increased by 13.1% with consumers in the USA spending more than $142.5 billion dollars between November 1 and December 26 online. This number has been rising since 2016.
At the core of any good voice analytics solution is a solid speech-to-text transcription. If your voice data isn't being transcribed how you need it, what's the point? There's a myriad of factors to consider when dealing with Automatic Speech Recognition (ASR)...