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Automatically detect and remove sensitive data from call recordings and transcripts.
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Guides about voice analytics, leveraging VoiceBase products in your Call Center, and More:
VoiceBase Acquired by LivePerson
NEW YORK, Oct. 27, 2021 /PRNewswire/ — LivePerson, Inc. (Nasdaq: LPSN), a global leader in Conversational AI, today announced two major strategic acquisitions: VoiceBase, a leader in real-time speech recognition and conversational analytics; and Tenfold, the world’s most advanced customer engagement platform for integrating communication systems with leading CRM and support services.
Voice of the Customer Analytics
Customer-centric data
is the key to improving
customer experience,
brand management, and
revenue.
Digitizing Voice: A Great Source OF DATA for Organizations to Tap
While it might seem mundane, digitizing voice data is essential for downstream advantage. There are significant benefits in gathering, aggregating, analyzing, and leveraging appropriate actions from voice data. There are obvious benefits in customer service, sales management, and compliance. Voice data is an equal tributary in the growing data mesh that organizations are dealing with for now and the future. We are only at the beginning of leveraging voice data, so expect a big push in brand monitoring next.
What Is Voice of the Customer?
Listening to the...
Predictive Analytics for Strategic Insights
Predictive analytics is an advanced form of data mining that leverages machine learning to identify patterns in voice recordings, intuit a speakerβs intent, and predict a future outcome β be it a sale, account cancellation, or one of many customized βXβ signals your clients might request.
What Is Wrap-Up Time? 7 Ways to Reduce It
Call center agents...