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Guides about voice analytics, leveraging VoiceBase products in your Call Center, and More:
LET THE VOICE OF THE CUSTOMER BE HEARD
Typically organizations use crucial voice interactions to extract vital information from customer interactions to measure and improve performance, but there is much more potential in leveraging voice data. The power of voice data in the customer experience goes beyond organizational excellence to relational effectiveness.
360 Smart View of Customer Interactions
360 Smart View of...
7 Top Contact Center Trends Every Business Should Watch out For In 2021
7 Top Contact...
Call Scoring for Enterprise Contact Centers
Today, call centers using human scoring score less than 5% of volume
due to cost and technological limitations. With automated call scoring,
machine learning algorithms train using results defined by humans
(hot lead, rude agent, upset customer, etc.) to score calls instantly.
Digital Transformation: What’s Missing
Enterprise organizations are beginning to understand the tangible value that contact center operations bring into the fold. And a majority of that value is found buried deep inside the hundreds of thousands of calls that go in and out of the call center on a daily basis. However, manually sorting through countless customer conversations for information is a costly and time consuming undertaking.
How Health Plan Providers can Leverage NLP (Natural Language Processing)
NLP gives computers the ability to derive meaning from large amounts of unstructured data like text and recorded speech.
By processing text and conversational data, health providers can classify, extract, and summarize large amounts of data for business and operational insights.