Download: VoiceBase Platform & Technology Overview

ai speech analytics platform

 VoiceBase enables Enterprises around the world to extract, search, and analyze their call and conversational data at scale, using AI. Learn more in this datasheet download.

 

Prepping Your Remote Call Center Agents for the Holidays

Prepping Your Remote Call Center Agents for the Holidays

The holiday season is quickly approaching! Most businesses, especially E-commerce stores, are coming up with strategies to capitalize on opportunities that come with them. According to Adobe Digital Insights in 2019, sales increased by 13.1% with consumers in the USA spending more than $142.5 billion dollars between November 1 and December 26 online. This number has been rising since 2016.

How to Get Formatted Text & Turns Transcripts

How to Get Formatted Text & Turns Transcripts

At the core of any good voice analytics solution is a solid speech-to-text transcription. If your voice data isn't being transcribed how you need it, what's the point? There's a myriad of factors to consider when dealing with Automatic Speech Recognition (ASR)...