maintain compliance and mitigate risk
Automatically remove PCI, PII and SSN data to protect your customer’s sensitive information.
Discover how businesses use voicebase to secure customer data
Detection & Redaction
PCI DSS Level 1 Certification
The VoiceBase API Platform is PCI DSS Level 1 Certified to store, stream and redact credit card information in all audio recordings and transcription files. We strive to provide all industries and all countries with a secure platform to safely analyze spoken customer information.
Our platform security
VoiceBase’s platform was built with security at the forefront. Every aspect of the system and its hosting environment was designed to isolate and protect customer data.
PCI detection and redaction
How we detect PCI data
Customer interactions hold a wealth of data that everyone needs to get their hands on. However, a lot of calls have sensitive information like payment cards, social security numbers, account numbers and more. Voice analytics can be used to automatically detect exactly where this information is spoken, and redact it from the conversation before analytics are run.
How we redact PCI data
After sensitive information is detected within your voice data, it is automatically removed from the files. The data is then replaced with [REDACTED] in transcriptions and scrubbed from audio files.
Read more on PCI
Why PCI redaction matters; creating a queryable database of customer insights
5 Benefits of being PCI compliant
Why PCI compliance matters
pci Compliant voice analytics
Keep your customers’ personal data safe by ensuring that their sensitive data is being protected. Security threats are constantly changing, and our PCI certification keeps you and your customers safe from hackers.