Press Releases
VoiceBase Achieves PCI DSS Service Provider Level 1 Certification
June 13, 2017

San Francisco, CA, June 13, 2017 — VoiceBase the industry leading provider of speech analytics for the cloud, today announced the company has validated compliance with the Payment Card Industry (PCI) Data Security Standard (DSS) version 3.2 as a “Level 1” service provider for its PCI Detection & Redaction features.

The completion of PCI DSS Level 1 Certification follows VoiceBase’s announcements in March to Extend its Cloud Contact Center Reach Through Support of Amazon Connect as well as to launch VoiceBase EU to Ensure the Protection of European Customers’ Data, showing the company’s commitment to providing the highest level of cloud-based speech analytics services to its customers.

The PCI Data Security Standard requires that any merchant that outsources the transmission, processing, or storage of payment card data to a third party provider verify that the provider adheres to the standard.  As a provider of speech analytics services to Service Providers, Hosted PBX companies, Enterprises and Call Centers, VoiceBase has proactively met this requirement for its business in support of the PCI compliance needs of its customers. 

“VoiceBase’s completion of the PCI DSS Level 1 certification illustrates our dedication to ensuring that we provide a secure and reliable speech analytics processing environment for our customers’ critical business applications,” said Walter Bachtiger, Founder & CEO VoiceBase. “We process massive amounts of PCI sensitive data across various industries, and are committed to meeting a wide range of regulatory requirements.” 

The PCI DSS is a comprehensive set of standards that require merchants and service providers that store, process, or transmit customer payment card data to adhere to strict information security controls and processes.  It was created by the founding brands of the PCI Security Standards Council, which includes American Express, Discover Financial, JCB International, MasterCard Worldwide, and Visa Inc.  The standard includes twelve requirements of which the goals are to; 

  • Build and Maintain a Secure Network
  • Protect Cardholder Data
  • Maintain a Vulnerability Management Program
  • Implement Strong Access Control Measures
  • Regularly Monitor and Test Networks
  • Maintain an Information Security Policy

About The PCI Data Security Standard

Please visit the PCI Security Standards Council website located at

About VoiceBase

VoiceBase provides easy-to-use APIs that automatically transcribe audio and video content, provide speech analytics with extracted keywords and topics, and predictive analytics based on machine learning technology. Every day, VoiceBase processes millions of recordings that allow users to search from the web or their mobile device into the timeline of a recording, and play the precise parts of a phone call, conference call, webinar, educational lecture, podcast or video.  Enterprises make use of the VoiceBase platform to serve multiple use cases that include compliance, agent monitoring, voice of the customer, sales coaching and video captioning. VoiceBase’s customers include AWS, Twilio, Nasdaq,, HireVue, Invoca and Callcap. The company is privately held and is based in San Francisco, California.

Media Contact

Emily Blazensky
408 702 7160

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