Call Center Week, What’s in Your Calls?
Speaking of thinking “outside the box,” VoiceBase is excited to be exhibiting our cloud scale APIs for machine transcription, speech analytics, and predictive analytics.
What’s Missing From Your Call Center Scorecard?
So what are you really missing from your Call Center Scorecard? Automation.
Contact.io – The Next Great Show for Call Marketing
Contact.io, is a new conference focusing on the call marketing industry, and has already established itself as THE call marketing show.
3 Ways Speech Analytics Will Change the Call Center Industry
This data will lead to more informed decisions and improvements in various areas, some of the biggest effects will be seen in the following disciplines.