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What’s Missing From Your Call Center Scorecard?

What’s Missing From Your Call Center Scorecard?

by Emily Nave | Feb 16, 2016 | Big Data, Call Center, Contact Center

So what are you really missing from your Call Center Scorecard? Automation.

Contact.io – The Next Great Show for Call Marketing

Contact.io – The Next Great Show for Call Marketing

by Emily Nave | Jan 26, 2016 | Big Data, Brand, Events

Contact.io, is a new conference focusing on the call marketing industry, and has already established itself as THE call marketing show.

3 Ways Speech Analytics Will Change the Call Center Industry

3 Ways Speech Analytics Will Change the Call Center Industry

by Emily Nave | Jan 22, 2015 | Call Center

This data will lead to more informed decisions and improvements in various areas, some of the biggest effects will be seen in the following disciplines.

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  • Products
    • Enterprise Accelerator
    • VoiceBase Online
    • Developer API
  • Solutions
    • By Application
      • Customer Experience
      • Customer Analytics
      • Transcription
      • Predictive Analytics
      • Customer Engagement
      • Text Analytics
      • Workforce Engagement
    • By Industry
      • Insurance
      • Telecommunications
      • Healthcare
      • Financial Services
      • Retail
      • Travel & Hospitality
  • Use Cases
    • Customer Experience
    • Market Intelligence
    • Sales Optimization
    • PCI & Compliance
    • Call Center Analytics
  • About
    • Company
    • News & Press
    • Careers
    • Privacy Policy
  • Resources
    • Blog
    • Whitepapers
    • Integrations
    • API Documentation
    • Support
    • Login