How to Build Speech Analytics Into Any Twilio App – A Signal16 Talk
What does a Twilio integration with VoiceBase look like?
Automate Call Center Agent Scoring With Voice Analytics Automation
As much as they would like to, call centers cannot afford to manually score 100% of their recorded calls by human monitoring.
How to Transition from Human Call Scoring to Auto-Call Scoring in 5 Easy Steps
With the combination of highly accurate speech to text, intelligent keyword/topic extraction, and predictive insights training models, automatic event detection in spoken content is not only possible, but works really well.
3 Major Benefits of Auto Call Scoring for Cloud Contact Centers
With so many opportunities coming out of automated call scoring, we’ve outlined the top 3 benefits for customers to get started and begin reaping the rewards.
Call Center Week, What’s in Your Calls?
Speaking of thinking “outside the box,” VoiceBase is excited to be exhibiting our cloud scale APIs for machine transcription, speech analytics, and predictive analytics.