How to Achieve 100% Agent QA with Omni-Channel Customer Analytics
Take a deep dive into omni-channel customer analytics as we address the common challenges of implementing a modern call center Quality Assurance program
Speech Analytics for the Cloud (Live Demo)
Get a high level introduction to VoiceBase’s speech analytics API solution, use cases and a live demo of our on-the-fly custom vocabulary!
How to Enable Twilio Dual Channel Recording for Speech Analytics
Dual channels or Stereo recording means VoiceBase can separate the caller from the agent for transcription, keyword spotting and other speech analytics features.
VoiceBase at Enterprise Connect 2017
Coverage of the VoiceBase booth at the 2017 Enterprise Connect conference in Orlando, FL speaking about the rise of speech analytics within the enterprise with our partners at Shortel, Yellowfin, Vonage and Amazon Connect.
VoiceBase & Zapier: Integration
Watch how to send recordings from Twilio to VoiceBase for transcription, then push those transcripts to Google Drive once they are complete.