Cloud Contact Center Building Blocks
How to Avoid the Pitfalls of Premise-Based Solutions
How to Avoid the Pitfalls of Premise-Based Solutions
Enterprises will now be able to leverage consistent categorization and analysis using a unified platform, rather than siloed channel views of critical customer information.
Companies are using business intelligence (BI) tools to parse data from customer interactions, especially phone calls, to gain new insights about relationships, sales performance, and even product direction.
VoiceBase, the leading open architecture solution for AI-powered speech analytics, announced a strategic partnership with Tableau Software, the leading visual analytics platform, to transform how enterprises make broad use of speech analytics data.
VoiceBase, the leading provider of AI-powered speech analytics announced its assistance to the University of Sheffield in adding over 60 new PhD students to propel the next generation of artificial intelligence in speech and language technologies to the next level.