“Enterprise Connect 2017 was one of the better shows I’ve been to in years…” This was a sentiment we heard over and over, among attendees, exhibitors and analysts at the show this year.
Contact centers are on the front lines of shaping a customer’s experience, which gives them the perfect platform to enact predictive analytics in order to improve customer satisfaction, loyalty and retention.
The most important part of any call is what’s said. With $1 Trillion in US spending influenced by phone calls, marketers need to know which campaigns are making their phones ring.
As conferences go, Salesforce’s Dreamforce is kind of the end-all, be-all. A mixture of sunshine, rock bands, brightly colored signs, Buddhist monks, tech-celebrities and a bit of cloud computing; it’s quite a site.
If you want to stay ahead of the curve on one of the hottest trending technologies, here’s a must-see list of companies to visit and sessions to attend at Dreamforce.