“Enterprise Connect 2017 was one of the better shows I’ve been to in years…” This was a sentiment we heard over and over, among attendees, exhibitors and analysts at the show this year.
Today at Enterprise Connect, we are excited to announce that VoiceBase, the leading provider of speech analytics for the cloud, plans to launch VoiceBase EU, a European instance of its services platform in April of this year.
Contact centers are on the front lines of shaping a customer’s experience, which gives them the perfect platform to enact predictive analytics in order to improve customer satisfaction, loyalty and retention.
Stay on top of industry trends in the next generation of enterprise communications and collaboration systems and services at Enterprise Connect 2017.
The most important part of any call is what’s said. With $1 Trillion in US spending influenced by phone calls, marketers need to know which campaigns are making their phones ring.
As conferences go, Salesforce’s Dreamforce is kind of the end-all, be-all. A mixture of sunshine, rock bands, brightly colored signs, Buddhist monks, tech-celebrities and a bit of cloud computing; it’s quite a site.