VoiceBase Named a 2017 Stratus Award Winner For Cloud Computing
We are excited to announce that VoiceBase has been named a 2017 Stratus Award Winner for Cloud Computing.
Voice of the Customer: Understanding Your Customer’s Experience
While there may be some truth to the randomness of your customer experience, the advent of accurate speech recognition technologies in recent years is looking to buck the difficulty of the unknown with your customer interactions.
Grow Your Compliance Toolkit: Why Omni Channel Monitoring Matters
Back in the day, retailers would lock their doors and turn on their alarm system in order to keep their merchandise and customer’s information secure. However, as the world moves towards a more connected economy and businesses strive to become omni-channel to meet that demand.
Predictive Insights: How Deep Learning Neural Networks Can Deliver Better Call Monitoring Insights
Neural networks and machine learning, now widely referred to as deep learning, are defined as a machine’s ability to pick up on patterns and learn from experience to perform tasks, much like the human brain.
Artificial Intelligence, Machine Learning & Deep Learning: A Love Triangle
At VoiceBase we believe speech analytics is a game of “what is most likely to have been said here”. Various companies have different strategies on how to answer that question with the highest degree of accuracy.
7 Tools to Get the Full Picture of Your Customer Interactions
No two people are alike. More and more, it is critical to think about each individual customer as an isolated situation rather than developing a scenario or response that blankets your entire client base.