Voice of the Customer Analytics
VoiceBase Enterprise Accelerator
360 View of Customer Interactions
All of your speech and text data processed together for a full view of your customers.
Our Data Warehouse Or Yours?
Keep your data where you want it, whether in VoiceBase’s hosted warehouse or your own.
Voice of the Customer: Visualized
BI tool of your choice AND VoiceBase’s pre-built Tableau starter dashboards.
Enterprise Accelerator turns voice into easy-to-query data enabling you to find answers to your company’s most important questions. Analytics schema and pre-built dashboards allow for the fastest time-to-value. Visualize your voice data in your existing BI tool.
Your Data, Your Way
We believe that your voice data should belong to you. Get the analytics you want, the way you want them, to power the solutions you need.
True voice of your customers
Multichannel Voice Analytics
Unlock information from 100% of your agent-customer interactions. Call center calls, support emails, social media mentions, and chat conversations all analyzed in parallel to get the full view of your customers and business.
Ingest text data from chat, messaging, email, social platforms, forums and help platforms such as LiveChat, Zendesk, ServiceNow and Salesforce.
Data where you want it
Your voice data in your warehouse
Don’t worry about having to make any changes to your current routine. Store your voice data and analytics in the instance or managed service of your choosing.
VoiceBase Hosted Warehouse
Let VoiceBase take care of your data storage for you. Option to take advantage of VoiceBase’s fully hosted data warehouse for your voice data files.
Insights where you need them
Pre-built dashboard templates
Unleash the value in your voice data fast with VoiceBase’s pre-built Tableau dashboards. See why customers are calling, what they’re saying, and how your call center agents are handling these conversations.
BI Tool of your choice
Use the business intelligence tool you are already familiar with. VoiceBase can shape your analytics schema to be used in the BI tool of your choice in a server you already have.
DEMOCRATIZING VOICE DATA ACROSS THE ENTIRE ENTERPRISE
Built for organizations with a mature analytics perspective who want to empower their analysts to shape & interpret voice interactions across every department.
Bring vision to your voice data
Visualize the true voice of your customers using VoiceBase’s Tableau Starter Kit. Dashboards provide actionable insights for every department.
Uncover Trends Across all Calls
Find out the top reasons customers are calling and what exactly they are talking about.
Understand the Emotion Behind Every Word Spoken
Analyze sentiment across every interaction to see how your customers really feel.
Quickly QA Agent Performance
Keep on eye on call center operations. Monitor agent script adherence and compliance. Assess agent performance based off of predetermined performance KPIs.
Search Every Interaction
Dig into your conversations to find exactly what you’re looking for. Search specific words, phrases, and topics to drill down into every interaction.
VoiceBase Voice Analytics
Uncover the value of your customer conversations with VoiceBase’s enterprise analytics.
VoiceBase’s professional services team builds custom categories using VoiceBase’s Query Language (VBQL). Tailor-made categories ensure optimal agent QA for your call center.
Ensure compliance with data security laws across all of your voice data. Automatically detect sensitive PCI/PII data and redact it from both the audio file and the transcript.
Process your calls through VoiceBase’s secure and reliable speech engine. Get text transcriptions for your interactions that include stereo speaker IDs, word timestamps.
Analyze text conversations from chat, email, CRM, and support data in parallel with calls from your contact center for a complete view of your customer interactions.
Analyze metrics like tone, pitch, silence, overtalk, empathy, and overall sentiment to gain a better understanding of what is happening in your call center conversations.
“VoiceBase’s Enterprise Accelerator has helped us eliminate six months of IT efforts by providing a data warehouse and automatically extracting, transforming, and loading data into pre-built Tableau Dashboards.”
Tooth be Told: How Delta Dental of WA Drills into Call Driver Analysis w/ AI-powered Voice Analytics
Hear how DDWA leveraged the power of VoiceBase Analytics to aid in their quest for digital transformation
VoiceBase Enterprise Accelerator
Talk to a VoiceBase rep today to see how you can get the most out of your voice data with our Enterprise Accelerator solution.